I have cancelled the booking timely, how do I receive the refund?

You can easily cancel a reservation by contacting us promptly by e-mail ([email protected])

If the cancellation was made within the deadline without penalty we will refund the full amount on your credit card or refund by bank transfer.

In the case of payment by credit card:
You do not need to do anything, you will find the full amount directly on your statement within a few days

In the case of payment by bank transfer:
Send us your bank account details via email, IBAN and BICSWIFT

N.B .: Cancellations by phone or via SMS / Whatsapp will not be accepted

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Monday - Friday - 09:00 - 13:00 / 15:00 - 19:00

+39 0958998743



E-mail: [email protected]

We speak: English, Deutsch, Italian, French, Spanish
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Monday - Friday - 09:00 - 13:00 / 15:00 - 19:00

Via Vittorio Emanuele II 229, Catania


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We speak: English, Deutsch, Italian, French, Spanish

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Etna Excursions

Go-Etna Original Good to know: All tours are carried out directly by our company.