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I have cancelled the booking timely, how do I receive the refund?


You can easily cancel a reservation by contacting us promptly by e-mail ([email protected])

If the cancellation was made within the deadline without penalty we will refund the full amount on your credit card or refund by bank transfer.

In the case of payment by credit card:
You do not need to do anything, you will find the full amount directly on your statement within a few days

In the case of payment by bank transfer:
Send us your bank account details via email, IBAN and BICSWIFT

N.B .: Cancellations by phone or via SMS / Whatsapp will not be accepted



Absolutely yes, the payments are managed by BANCA SELLA S.p.A. offering a secure payment platform with security protocols verified by Visa or the MasterCard SecureCode

safepayment



We offer different payment methods:

  • Bank Transfer in advance: Please make the payment no later than 7 days before excursion, so that the amount arrives in time to our bank account.
  • Credit card in advance

  • Cash to the driver*

N.B .: Cash payment is only possible for the 4×4 ETNA excursion. For reservations with pick-up at our “Giarre” meeting point or for bookings of more than 4 passengers, cash payment is not available.



Go-Etna