FAQ

Excursions

Airport transfer

 


 
Excursions: How to book?


How to Book

Excursions: What happens, if the trip has to be cancelled because of bad weather conditions?

In this case, we will contact you no later than the morning of the excursion day by SMS or telephone to arrange whether the tour should be postponed or cancelled. In case of cancellation there won’t be any costs for you. If you have paid in advance, we will refund the full amount.


Excursions: What, if you need to cancel a reservation?

Please inform us as soon as possible by e-mail / contact ([email protected]) or by phone / SMS to +39 346 3030429. Costs: Unless otherwise agreed – until 15 o’clock on the day before the excursion, it is possible to cancel the reservation without charge, we will refund the full amount. After 15 o’clock on the day before the excursion or in case of non-appearance, the full amount has to be paid. In any case Go-Etna reserves their right to evaluate each late cancellation request individually.

Excursions: How can I pay for the tour?

Unless otherwise agreed, you have the following payment options;

  • Bank Transfer in advance: Please make the payment no later than 7 days before excursion, so that the amount arrives in time to our bank account.
  • Credit card in advance
  • Cash to the driver

Excursions: Is it safe to pay online by credit card?

Absolutely yes, the payments are managed by BANCA SELLA S.p.A. offering a secure payment platform with security protocols verified by Visa or the MasterCard SecureCode

Excursions: I have cancelled the booking timely, how do I receive the refund?

At the moment of cancellation, if made before the deadline, we will refund the full amount of the booking to your credit card within 36 hours or we will transfer it to your bank account.

Excursions: How do I get from Palermo to Catania to attend an Etna tour?

There is a bus service from Palermo to Catania. “SAIS” If you click on the link, you get to the website of SAIS. Then please enter Palermo and Catania to see the schedule and prices.http://www.saisautolinee.it/ricerca/index.asp In order to arrive on time in Catania, you will have to take the bus at 05:45 o’clock. Departure: Piazza Cairoli, PALERMO (near railway station) Arrival: Via D’Amico, 181, Catania (near railway station).


Excursions: Are dogs allowed on the tours?

Unfortunately not, because we do not know, whether other guests have something against it. You are welcome to bring your dog if you book a private tour.


Excursions: What happens, if the Etna erupts?

Our tours have not been affected during outbreaks in recent years. At the contrary, our tours are even more spectacular then. In case of an eruption we also offer night tours to Mount Etna.


Excursions: Where is the meeting point at the port of Catania?

Port Catania


Excursions: Where can we meet, if I arrive with my own car?

Meeting point: 09:30 am at the petrol station ESSO, Via Stabilimenti, 95010 Santa Venerina
Motorway Catania-Messina – motorway exit GIARRE – at the roundabout to the right, after approx. 280m on the right hand side Coordinates: 37°42’06.6”N 15°10’06.5”E
Link Google Maps: https://goo.gl/maps/URpKmqQDdd22
https://goo.gl/maps/R2bzbGTXyJP2


Excursions: When will you communicate me the exact pick up time?

At the latest in the evening before the day of the excursion we will send you an sms with the exact pick up time


Airport transfer: where will the driver wait for you at the airport?

The driver will wait for you with a visible nametag at the baggage hall exit. (on the left hand side near the escalator)


Airport transfer: Pick up time at the hotel on departure day?

In our offer / confirmation, we will inform you about the pick up time


Airport transfer: How can I pay for the transfer?

Unless otherwise agreed, you have the following payment options;

  • Bank Transfer in advance: Please make the payment no later than 7 days before excursion, so that the amount arrives in time to our bank account.
  • Credit card in advance



Airport transfer: What happens, if the flight is delayed?

The driver will wait for you. We are constantly informed about changes of the arrival times