In this case, we will contact you no later than the morning of the excursion day by SMS or telephone to arrange whether the tour should be postponed or cancelled. In case of cancellation there won’t be any costs for you. If you have paid in advance, we will refund the full amount.
Etna weather conditions
Please inform us as soon as possible by e-mail / contact ([email protected]) or by phone / SMS to +39 346 3030429. Costs: Unless otherwise agreed – until 15 o’clock on the day before the excursion, it is possible to cancel the reservation without charge, we will refund the full amount. After 15 o’clock on the day before the excursion or in case of non-appearance, the full amount has to be paid. In any case Go-Etna reserves their right to evaluate each late cancellation request individually.
Unless otherwise agreed, you have the following payment options;
- Bank Transfer in advance: Please make the payment no later than 7 days before excursion, so that the amount arrives in time to our bank account.
- Credit card in advance
- Cash to the driver
Absolutely yes, the payments are managed by BANCA SELLA S.p.A. offering a secure payment platform with security protocols verified by Visa or the MasterCard SecureCode
At the moment of cancellation, if made before the deadline, we will refund the full amount of the booking to your credit card within 36 hours or we will transfer it to your bank account.
There is a bus service from Palermo to Catania. “SAIS” If you click on the link, you get to the website of SAIS. Then please enter Palermo and Catania to see the schedule and prices.http://www.saisautolinee.it/ricerca/index.asp In order to arrive on time in Catania, you will have to take the bus at 05:45 o’clock. Departure: Piazza Cairoli, PALERMO (near railway station) Arrival: Via D’Amico, 181, Catania (near railway station).
Our tours have not been affected during outbreaks in recent years. At the contrary, our tours are even more spectacular then. In case of an eruption we also offer night tours to Mount Etna.
Meeting point (Free Parking): At the petrol station ESSO, Via Stabilimenti, 95010 Santa Venerina
Motorway Catania-Messina – motorway exit GIARRE – at the roundabout to the right, after approx. 1,5 km on the right hand side
Coordinates: 37°41’46.7″N 15°09’46.0″E
Link Google Maps:
At the latest in the evening before the day of the excursion we will send you an sms with the exact pick up time
The suggested clothing is different according to the season. Always keep in mind we will get up to 2000 metres a.s.l. We suggest, then, to wear different layers of clothes and comfortable trekking shoes that will enable you to deal with the gradual decreasing temperature hiking up in height. In winter there will be a temperature range of about 15 degrees lower compared to the city centre, while in the summer there will be a temperature range of 10 degrees lower compared to the city centre.