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Booking

Etna Excursion: How to book?

How to book Etna Excursions

The fastest way to make a reservation request is through the booking form. It is also possible to book by e-mail ([email protected]), contact form, or directly at our booking point in Catania

Go-Etna Booking Point Catania
Via Vittorio Emanuele II 229, Catania https://goo.gl/maps/2eVPsbscxZH2
+390958998743
+393463030429
+393663592490
+393313850888

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Booking information

When will the pickup time be announced?

If you have booked a pick-up service at the hotel / address and the pick-up time has not been communicated during your booking, you will receive at least the evening before the tour, a SMS to your mobile phone number and an automatic email with the exact pickup time.

pickup time

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How can I manage my booking?

You can manage your booking via APP (iphone or android) or via the web (go-etna.net/book).

The main functions through APP:

1) manage one or more reservations
2) Request easily the cancellation of the tour and / or service booked
3) Track your driver (for transfers)
4) Access exclusive offers

 

  Download from App Store
Get it on Google Play

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Payment and refunds

How can I pay for the tour?

We offer different payment methods:

  • Bank Transfer in advance: Please make the payment no later than 7 days before excursion, so that the amount arrives in time to our bank account.
  • Credit card in advance

  • Cash to the driver*

N.B .: Cash payment is only possible for the 4×4 ETNA excursion. For reservations with pick-up at our “Giarre” meeting point or for bookings of more than 4 passengers, cash payment is not available.

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Is it safe to pay online by credit card?

Absolutely yes, the payments are managed by BANCA SELLA S.p.A. offering a secure payment platform with security protocols verified by Visa or the MasterCard SecureCode

safepayment

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I have cancelled the booking timely, how do I receive the refund?

You can easily cancel a reservation by contacting us promptly by e-mail ([email protected])

If the cancellation was made within the deadline without penalty we will refund the full amount on your credit card or refund by bank transfer.

In the case of payment by credit card:
You do not need to do anything, you will find the full amount directly on your statement within a few days

In the case of payment by bank transfer:
Send us your bank account details via email, IBAN and BICSWIFT

N.B .: Cancellations by phone or via SMS / Whatsapp will not be accepted

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Meeting point and pickup

Where can we meet, if I arrive with my own car?

Meeting point (Free Parking): At the petrol station GPL, Via Stabilimenti, 95010 Santa Venerina
Motorway Catania-Messina – motorway exit GIARRE – at the roundabout to the right, after approx. 1,5 km on the right hand side

Pickup time: Generally at 09:30 am, it can change according to the tour.

Link Google Maps:
https://g-e.me/meeting-point

Meeting point Go-Etna

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How do I get from Palermo to Catania to attend an Etna tour?

Etna Excursions from Palermo

Most of our customers who stay in Palermo use the BUS SAIS service.
http://www.saisautolinee.it/

Departure: Piazza Cairoli, PALERMO (near railway station) Arrival: Via D’Amico, 181, Catania (near railway station).

etna tour from palermo

mappa_bus_terminal

Times are subject to change, please check on the SAIS website before leaving

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Cancellation

What happens, if the trip has to be cancelled because of bad weather conditions?

In this case, we will contact you no later than the morning of the excursion day by SMS or telephone to arrange whether the tour should be postponed or cancelled. In case of cancellation there won’t be any costs for you. If you have paid in advance, we will refund the full amount.

Etna weather conditions

CATANIA WEATHER

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I have cancelled the booking timely, how do I receive the refund?

You can easily cancel a reservation by contacting us promptly by e-mail ([email protected])

If the cancellation was made within the deadline without penalty we will refund the full amount on your credit card or refund by bank transfer.

In the case of payment by credit card:
You do not need to do anything, you will find the full amount directly on your statement within a few days

In the case of payment by bank transfer:
Send us your bank account details via email, IBAN and BICSWIFT

N.B .: Cancellations by phone or via SMS / Whatsapp will not be accepted

I have cancelled the booking timely, how do I receive the refund? 0 0

What, if you need to cancel a reservation?

Contact us immediately by e-mail ([email protected]) or send a cancellation request using our APP for iPhone or Android

Costs: If the cancellation occurs within the terms indicated in the confirmation email or on our website it will not be necessary to pay anything and for pre-paid reservations a full refund will be made. In case of late cancellation there will be no refund.

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General information

Are dogs allowed on the tours?

Unfortunately not, because we do not know, whether other guests have something against it. You are welcome to bring your dog if you book a private tour.

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What happens, if the Etna erupts?

Our tours have not been affected during outbreaks in recent years. At the contrary, our tours are even more spectacular then. In case of an eruption we also offer night tours to Mount Etna.

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Mount Etna private tours

Upon request we also offer “private” trips. Vehicle and guide are exclusively available to you. You also have the possibility to book a tour by minivan. Contact us

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What clothes will we need? Suggested clothing and shoes for Etna Excursions

The suggested clothing is different according to the season. Always keep in mind we will get up to 2000 metres a.s.l. We recommend, to wear different layers of clothes, a cap and comfortable trekking shoes that will enable you to deal with the gradual decreasing temperature. In winter there will be a temperature range of about 15 degrees lower compared to the city centre, while in the summer there will be a temperature range of 10 degrees lower compared to the city centre.

no open footwear Trainers

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Still need help?

Go-Etna – Booking Point CataniaGo-Etna Booking Point Catania

 

Travel agency, Excursions, Tours
Via Vittorio Emanuele II 229
95124 Catania (CT)
Tel. +39 0958998743
Monday – Friday 09:00 – 13:00 / 15:00 – 19:00
Saturday 09:00 – 13:00

Regione Siciliana
Autorizzazione Regione Sicilia
Assessorato turismo, sport e spettacolo
Licenza D.D.S. n° 659/S7